PRODUCT REFERENCE GUIDE

TRIAD METALS

MISSION

Our commitment is to deliver quality, reliability, and innovation - serving our customers with integrity and precision. Our Mission: Listen. Care. Do. More.

At Triad Metals, our mission is built on four simple yet powerful words – Listen. Care. Do. More. These aren’t just slogans; they are guiding principles that shape how we operate, how we engage, and how we grow. They reflect our belief that success in the steel industry isn’t built purely on supplying material – it’s built on relationships, trust, and consistent value.

1. LISTEN

We begin by opening ears, not mouths. Listening is the cornerstone of understanding. Our employees, whether on the shop floor, in sales, or in logistics, actively seek to hear what customers, vendors, and team members are saying - their current needs, their challenges, and their aspirations. By creating a culture of listening, we can respond more precisely and proactively.

2. CARE

Beyond simply hearing, we care deeply and genuinely about the people we serve and the people who serve. Caring means considering the impact of our decisions, thinking ahead about how we make things better, and recognizing that real relationships go deeper than transactions. Whether it’s supporting a vendor’s lead times, helping a customer meet an urgent schedule, or fostering employee development, care underpins our actions.

3. DO

Once we listen and care, we act. Execution matters. We are committed to doing what we promise — delivering the steel, the service, the processing, the logistics — all with precision and accountability. Doing means showing up, solving problems, meeting schedules, and being responsive. It means having systems, processes, and people in place so that “yes” means results.

4. MORE

Doing more means exceeding expectations. It means not settling for simply adequate, but pushing ourselves to improve, innovate, and deliver beyond the baseline. It means looking around corners, anticipating future needs in steel, logistics, or fabrication, and offering more than what’s asked.

How Our Mission Shapes Our Daily Work

Strong Relationships at the Core

From employees to customers to vendor partners, sustainable success is built on long-term, mutually beneficial relationships. That means honoring commitments, communicating openly, and investing in trust. Every stakeholder is part of the Triad Metals family, and we treat that connection with respect.

Innovation & Forward Thinking

The steel industry is dynamic. Materials, structures, and supply chains evolve - and so must we. At Triad Metals, we encourage our team to look ahead: to explore new processing techniques, to improve logistics, to adopt technologies that streamline operations. Innovation helps us stay ahead of challenges and serve you better.

Responsiveness & Commitment

We understand the critical importance of timing in steel projects. Delays cost money and reputations. That’s why excellence in response is baked into our mission. When you call, we answer. When you ask, we act. When problems arise, we step in. Your satisfaction is not passive - it’s part of our DNA.

Long-Term Vision

We don’t chase short-term wins. We work to build enduring relationships and sustained value. That means sometimes making the investment - in infrastructure, in people, in process - so that we can keep delivering reliably for the long haul.

Our Promise

At Triad Metals, we remain steadfast in delivering exceptional service to every customer, every day. We promise to listen first, to care meaningfully, to act decisively, and to do more than expected continuously. Through this philosophy, we aim not just to be a supplier of steel but a trusted partner in every project you undertake.